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  • 8 Achilleos str & Mouson 51, Paleo Faliro, Athens, Greece; +30 (210) 9859900

Travelcraft

Air Tickets

How are airline tickets booked?

By entering the search criteria you request and clicking on the search button, all available flights or combinations of flights are subsequently displayed with the most economical price appearing first according your criteria. Select the flight or the combination of flights you want and enter your data. By entering all the necessary data your booking is completed and you will receive all the necessary travel documents at the e-mail address you have provided. Moreover, you may book your airline tickets by calling our call centre within working hours at the following numbers: 2109859900 & 2109859914.You can book your flight ticket online up to 24 hours prior to your departure but not after 19:30 on week days and 14:30 on Saturday.

You can also book your flight ticket by telephone up to two (2) hours prior to your departure calling our call centre within working hours.

Bookings with low-cost airlines are only processed online by credit card.

What is the latest time which I canbook / buy an airline ticket?

You can book your flight ticket online up to 24 hours prior to your departure but not after 19:30 on week days and 14:30 on Saturday.

You can also book your flight ticket by telephone up to two (2) hours prior to your departure calling our call centre within working hours.

Bookings with low-cost airlines are only processed online by credit card.

Can I book my tickets online and pay them at a later date at the Travel Craft offices?

Of course you can. Your ticket’s reservation will be valid up to the date and time provided by the airline operating the flight. In this case, the price of the ticket can be guaranteed only for the day the reservation is made.

Can I book a flight ticket for another person using my own credit card?

Yes, you may make a booking for someone else by using your credit card, however, for the ticket to be issued, the credit card holder must provide his/her telephone number for additional information. In case travelcract.gr is not satisfied with the information provided by the card holder or while bank validation of the card a fraud is detected, www.travelcraft.gr will immediately cancel the reservation.

Can I book through telephone?

You may certainly make telephone bookings within our offices working hours.

Is there a surcharge when booking up by phone?

If you wish to make a booking by telephone, there is an additional charge of 5€ per person over the prices listed on our website.

How do we define passengers’ age categories?

Adults are usually considered the passengers ho, on their departure date, have completed their twelfth (12) year of age.

Children are usually considered the passengers who, on their departure date, have completed their second (2) year of age and are under twelve (12) years old.

Infants are usually considered the passengers who on their departure date have not completed their second (2) year of age. Infants are not entitled to a seat. If you wish a seat for the infant, you must make the reservation as if the infant was a child.

Some airlines have special age categories for people over 65 and less than 24 years old.

Attention! The age limits may differ from airline to airline depending on the policy of the respective airline.

What are the categories of classes in a plane?

According to IATA regulations, there are three classes in a plane: Economy Class, Business Class and First Class. First Class is available only in transcontinental flights. Moreover, each airline defines its cabin classes on each flight. In the last few years, some airlines have created for the transcontinental flights the premium economy class which is something between economy and business class.

Economy Class

Economy class has normal size seats, offers the fewest amenities during the flight and has the lowest allowable weight of registered luggage. The service provided, the distance between the seat lines and the weight limitations for the luggage differ from airline to airline and they define whether there is extra charge for registered luggage or not. Usually economy seats are the cheapest flight choice. Business Class

In Business Class, the passenger enjoys more amenities and wider seats which at times can be adjusted even to sleeping position. Moreover, the passenger enjoys more services and greater variety in drinks and meals compared to the economy class. Before the flight, many airlines offer separate check-in counters for better and faster service as well as specially designed holding rooms (Business Lounge) for the passengers of business class. Some airlines often offer transfer services from and towards the airport. Compared to the economy class, the allowable luggage weight is higher and the fare significantly more expensive.

Fist Class

The First Class is the most expensive and luxurious class in an aircraft. The offered services are similar to the ones offered in business class and the seats are even wider and sometimes, depending on the type of the aircraft, autonomous suites. Compared to business class, the allowable luggage weight is higher and the airport services even more luxurious.

How can I book a ticket for an unaccompanied child?

Tickets for unaccompanied children are issued exclusively either through the telephone or at the Travel Craft offices and not online. To ensure the safety of children (aged from 2 to 11 years) travelling alone, please contact our customer service department or give us a call at 2109859900 & 2109859914. The airline company may require further information and impose additional charges since every airline company has its policy regarding unaccompanied children. It is mandatory to provide the airline company with the name of the person who will be accompanying the child to the departure airport, and of the person who will be
picking up the child on arrival. It should be noted that children travelling alone are not to board on the last connecting flight of the travelling day. To avoid mistakes and omissions, you should contact our offices so that you can enjoy the best available service.

Do infants receive their own tickets? How much do they cost?

Yes, but tickets for infants are issued only when they are accompanied by an adult. The ticket fare for infants is not zero but it is significantly lower than the one for the adult. There is always a small fare charged for the infant which differs and complies with the fare booked by the adult. For example, if an adult carrying an infant books an economy class ticket, the infant fare will be lower than if the adult had booked a business class ticket.

What is the use of the “Alliance” choice?

The airline companies have formed alliances through which they offer better services to their clientele, more privileges to their members, and broader choice of operated flights making use of the companies of the alliance. For example, in case you fly an airline of the alliance and you are member of another airline of the same alliance, the bonus miles are automatically credited to your account. In other words, if you hold a
frequent flyer card you can benefit of the miles earned for travelling any airline of the alliance. Moreover, as a member of any of the alliance airlines, you can enjoy the relevant airport facilities regardless of the alliance airline you are currently flying.

What should people with disabilities and people with reduced mobility do for travelling by plane?

All passengers with reduced mobility who need help or special equipment can ask travelcraft.gr to inform the airline on the nature of assistance that is required for you to travel with comfort and safety. All you
need is to contact the customer service of travelcraft.gr at least 48 hours prior to your departure date in order to make all the necessary arrangements.

How can I be sure that my booking was successful?

Your reservation is successful once a page is displayed with the following message: “Thank you for your reservation”. At that point you should also receive an automatic confirmation e-mail consisting of
your reservation number and all your booking details. In case the aforementioned message does not appear or you don’t receive such confirmation e-mail, please contact www.travelcraft.gr customer service department at 2109859900 & 2109859914.

My booking was successful, but I didn’t receive any confirmation e-mail. What should I do?

If your booking was successful, but you haven’t received a confirmation e-mail, please contact www.travelcraft.gr customer service department at 2109859900 & 2109859914.

I received the confirmation e-mail, but there are errors. What should I do?

If you find errors in your confirmation e-mail, please contact www.travelcraft.gr customer service department at 2109859900 & 2109859914.. We will make every possible effort to amend the errors immediately after booking if and when we get notified. However, be aware that our company cannot guarantee that errors may successfully be corrected in any case.

Do I have to confirm the departure time of my flight?

It is not mandatory to confirm the departure time of your flight. However, we recommend that you confirm the departure time of your flight with the corresponding airline or the airport since changes may
arise in the flight of your choice. Our office is making every possible effort to inform you about changes to flights, but in case there are problems with the weather, there is a strike or for any other reason affecting the flight(s) on your travelling day, it would be convenient to contact directly the airline or the airport.

How can I pay for a flight ticket?

Online reservation through www.travelcraft.gr can only be made by credit card. The system accepts credit cards VISA, MASTERCARD and VISA ELECTRON. If you wish to pay either cash, by bank deposit or some other credit card such as DINERS or American Express, you can do so by contacting our call centre or our offices.

Is it safe to fill in the number of my credit card? How safe is the www.travelcraft.gr?

We use the most up-to-date and secure available technology, which encrypts all your personal and credit card details. Apart from the collaborating banks’ safety systems, www.travelcraft.gr uses “Secure Socket
Layer” (SSL) technology. For more information on transactions’ security, click here.

What type of certificate do I receive after the payment?

After completing your ticket issuing, Travel Craft will issue and send to your e-mail address a legal certificate stamped by an electronic tax register machine. The certificate issued for the flight tickets is called “APE” (Ticket Issuing Receipt)

Can I receive an invoice?

If you wish to receive an invoice, while making your reservation please select the option “invoice” and fill in all the required details of your company.

Which are the allowable limits and dimensions of luggage/ hand baggage?

According to the provisions the European Union has set, the dimensions of hand baggage do not exceed the following dimensions:56cmx45cmx25cm (including handles, exterior cases, wheels.) The allowable
weight of hand baggage is usually up to 8 kg but it varies from company to company.

The allowable weight for the registered luggage is usually 20 kg or one piece of baggage not heavier than 23 kg per passenger.

In any case, the passenger should be aware that allowable kilogram limits of luggage/hand-baggage are mentioned on your e-ticket and may vary from company to company. Should you have any query regarding the allowable limits of baggage, please contact either the customer service of www.travelcraft.gr or directly the airline you are flying with. Any deviation from the allowable limitations might induce additional charges depending on the baggage policy each airline follows.

Attention! In low-cost airlines usually no baggage is included in the ticket.

What should I do if special equipment is to be taken?

Each airline has its own policy regarding the transportation of special equipment, including sports’ equipment. At times, the transportation is included in the ticket but in most cases this service induces additional charges. In any case, if you wish to transport special equipment, please contact the customer service of www.travelcraft.gr and we will be more than happy to make all necessary arrangements for you.

How can I travel with my pet?

If you wish to travel with your pet you need to be informed on all the necessary documents your dear friend must have. The airline company itself or www.travelcraft.gr will inform you on your pet’s travel documents. According your pet’s size, a reservation procedure must be followed with the airline company (the dimensions of the special case are required). After getting the airline approval, you must follow all the
necessary procedures set by the airline’s instructions and regulations in order for you and your pet to travel safely.

What kind of documents should I have with me when flying?

The travel documents you will need depend on your destination. Passengers travelling domestic or within the Schengen zone flights should bring together their new type ID card or a valid passport. Passengers travelling outside the Schengen zone flights are perquisite to have a valid passport. Depending on your destination country, you may be required to have a valid visa on your passport from the embassy or the consulate authorities of the destination country and to get vaccinated. In order to avoid any inconvenience, before proceeding with any booking, please contact the embassy or the consulate of the destination country.

For your convenience you may also consult the TIMATIC service by clicking here. www.travelcraft.gr does not hold any responsibility for the omission of any document or stamp on behalf of the passenger. The passenger alone takes full responsibility.

Note: Here is the list of countries which belong to Schengen zone: Austria, Belgium, France, Germany, Denmark , Greece, Switzerland, Estonia, Iceland, Spain, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway,
Netherlands, Poland, Portugal, Slovakia, Sweden, Czech Republic and Finland.

What kind of documents do children need when flying?

Like adults, children must have their own travel documents, passport and visa, depending on the country of destination, when travelling. For domestic flights, children with no passport or ID card should bring together their birth certificate.

What do I need to book a flight either to or within USA?

US regulations oblige each passenger travelling either to, from or within USA to provide the airline company with additional data which will be forwarded to the US authorities before the ticket issuing and at least 72 hours prior to the departure. If not, the ticket issuing is not permitted.

What is not allowable have in my possession when it comes to travel?

Under the new conditions set by the European Union for the safety of flights, passengers should not carry in their baggage the following:

  • Compressed gases: deep freeze, flammable, non-flammable and poisonous.
  • Corrosive: such as acids, alkalis, mercury and lead batteries.
  • Explosives: ammunition, fireworks, flares, pistols, caps and all types of firearms.
  • Flammable liquids and solids: such as lighter fluids, matches, paints, colour solvents and lighters.
  • Radioactive materials.
  • Bags and briefcases with incorporated alarm devices.
  • Oxidants.
  • Poisonous and infectious substances.
  • Other hazardous materials: such as magnetic materials, materials that cause discomfort or irritation.
  • Liquid formulations in the hand baggage beyond the checkpoints at the airport and on board. This does not apply to luggage delivered to check-in and to liquid formulations in a container with a capacity of 100 millilitres (ml) at most. The containers must be placed in plastic, transparent, re-sealable bags with a maximum capacity of 1 litter per passenger. As fluids are defined the followings: water, drinks, soups, syrups, ointments, lotions, oils, perfume sprays, gels of all categories, liquids conditioned under pressure such as shaving foam, deodorants, lotions including toothpaste, liquid-solid mixtures, other items of similar consistency.

Exceptionally the following can be transported in the hand baggage:
Medicines, dietary foods and baby food considered necessary during the flight, but passenger may be asked to prove their necessity. Liquid formulations such as drinks and perfumes the passenger has bought on the plane or at an airport outlet located after the checkpoints, where security regulations prevent any intervention with the content of those sealed liquid formulations. These items are sold in special sealed bags, which passengers should not open before pass the control of hand baggage at all stations of embarkation and transit of airports throughout the route of their travel.
It is also worth noting that under USA legislation the possession or transfer of all types of lighters in luggage and hand baggage for flights bound for USA is strictly prohibited.
The above list is indicative and the passengers should contact either the airport or the airline operating their flight so as to be always aware of any new developments on this issue.

Can I take my computer (laptop) on board and use it during the flight?

Passengers can take a computer (laptop) on board and use it during the flight following the regulations of the flight and the cabin crew instructions. However, laptop computers are removed from hand baggage
to be checked separately during the airport control.

Can I cancel or change my flight ticket online?

This is not possible. All changes or cancellations of tickets issued by www.travelcraft.gr are processed in writing by our customer service.

How can I change my booking?

In case you want to change your booking and reissue your ticket for a different date, please contact the customer service of www.travelcraft.gr. For each change there is a 10€ charge per ticket. Apart from this change fee, there may be charges depending on the ticket type and fare. Please note that there are many fares where changes are not permitted. In order to make changes to your reservation it is strictly required to notify us in writing, via e-mail at [email protected] or via fax at 2109859995.

How can I cancel my booking?

In order to cancel your booking it is strictly required to notify us in writing, via e-mail at [email protected] or via fax at 2109859995. The partial or full refund of your ticket depends on the fare type and the cancellation policy each airline follows. However, there are many fares, especially the ones of significantly low price, where there might be no refund whatsoever. In any case the “service fee” is non refundable and
there might as well incur other charges as well. Before completing your booking, please read carefully all the useful information regarding the fare regulations in the terms and conditions section.

Can I change passenger’s personal details?

Tickets are personal and not transferable and therefore a name change is not permitted. Your name should be filled in with Latin characters exactly as appears on your ID card or passport. In any case, the passenger must pay great attention to the proper completion of his/her name, provided that even if the name has been incorrectly completed, the airline system will proceed with the reservation. This means that even if the passenger has his/her ticket issued, he/she will not be allowed to fly since the name on his/her ticket will not correspond to the one on his/her passport or ID card.
It is worth noting that some low-cost airlines can accept a name change, but for an additional charge, which depends on the policy of each company.

If I need to cancel my flight, what will be the refunded amount of the fare?

The refunded amount after cancelling an airline ticket depends on the policy of an airline and the type of fare. For most of the economy class tickets, refunds usually consist of the airport taxes which correspond only to a small share of the fare. In any case, our company will contact the relevant airline to confirm whether any amount is refunded and which is its precise equivalent. For this reason you should declare us in
writing, via e-mail to the address [email protected] or via fax at 2109859995 your cancellation request in order to forward it to the airline company and get back to you as soon as we get an answer. It is
worth noting that each change induce a small service fee for our company.

What happens if I do not show up at the flight (No show policy)?

Failure to appear for a flight (no show) might cause implications on the cancellation of the ticket and deprive the passenger of the right to change it and use it for another flight. In this case, apart from the usual charges for changing a ticket, additional charges might incur for reissuing it depending on the no show policy and the fare regulations of each airline company. In such cases, we recommend that you contact either www.travelcraft.gr or directly the airline company and cancel your ticket prior to your scheduled departure. Many airline companies require that such cancellations are made at least 12 hours prior to departure.

What happens if an airline changes a flight schedule?

Sometimes the airlines are forced to proceed to modifications of schedules, hours and number of their flights. Our company will make every effort to inform you about changes as soon as possible, in order be able to adapt the program of your travel at your convenience. Depending on the nature of the changes introduced by the airline, the passenger may be entitled to claim indemnity from the airline in accordance to the rights of passengers established by the European Union. Please note that for any change on the flight schedule, the responsibility burdens exclusively the airline operating the flight and www.travelcraf.gr bears no responsibility.

What is the Frequent Flyer Program?

The Frequent Flyers Program is a service offered by airlines to their regular passengers in order to provide them with better services and benefits. Passengers participating in such programs collect miles exchanged either for tickets, other products offered by the companies, services, or special airport facilities. You can find more information regarding the frequent flyer programs on the airlines’ websites. How can I oinaFrequent Flyer Program?

In order to join a frequent flyer program you must visit either the websites or the offices of the airlines. Before registering you need to read the terms and conditions of such a program.

www.travelcraft.gr advice: For easier and faster collection of miles join only one frequent flyer program per alliance.

How do I check-in online?

Online check-in is only available through the airline companies’ websites. For your convenience www.travelcraft.gr has created a separate page containing links that redirect you on online check-in pages. How long prior to my departure should I arrive at the airport?

In order to avoid surprises such as over booking or long queues at the check-in counter, www.travelcraft.gr suggests you go at the airport two hours prior to scheduled departure time.

Ferry Tickets

How can I book a ferry ticket?

It is fast and easy! By entering the search criteria you request, all available itineraries and fares are subsequently displayed before you upon availability. Select the itinerary you want, follow the steps of the reservation form to complete your booking and shortly after you will receive the confirmation of your booking along with all your reservation information at the e-mail address you have provided.

What is the latest time which I can book a ferry ticket?

The time limitations for an online booking of a ferry ticket through www.travelcraft.gr depend on the ferry line policy. In case you are not in position to complete successfully your booking, please contact our call centre at 2109859900 & 2109859914 and make your reservation via telephone.

 

Can I book a ferry ticket for another person using my own credit card?

Yes, you may book a ticket for someone else by using your credit card, however, for the ticket to be issued, the credit card holder must provide his/her telephone number for additional information. In case travelcract.gr is not satisfied with the information provided by the card holder or while bank validation of the card a fraud is detected, www.travelcraft.gr will immediately cancel the reservation.

Can I book through telephone?

You may certainly make telephone bookings within our offices’ working hours.

Is there a surcharge when booking up by phone?

No, for ferry ticket bookings there is no additional charge to the fare set by the ferry line.

Can I book a ferry ticket with open return date?

Only some ferry lines provide the option of issuing open return date tickets. However, you can change a fixed date ticket to an open date one. Attention! Each ferry line has different open date ticket policy, especially regarding their validity timeframe. To be on the safe side, before changing your tickets to open date, please contact either www.travelcraft.gr customer service or the ferry line itself.

How do we define passengers’ age categories?

The passengers’ age categories for ferry lines are the following:

Infants: Up to 5 years old

Children: Between 5 and 10 years old

Adults: All passengers older than 10 years old

Do infants receive their own tickets?

All passengers receive a ticket even if it is of zero value like the one for the infants. Attention! In case an infant does not have its own ticket the ferry line might not permit its embarkation.

May I book a discount ticket?

If you are allowed to a discount such as a large family member or a student discount, you can make your reservation either through our call centre or our offices.

How can I be sure that my booking was successful?

Your reservation is successful once a page is displayed with the following message: “Thank you for your reservation”. At that point you should also receive an automated confirmation e-mail consisting of your
reservation number and all your booking details. In case the aforementioned message does not appear or you don’t receive such confirmation e-mail, please contact www.travelcraft.gr customer service department at 2109859900 & 2109859914.

My booking was successful, but I didn’t receive any confirmation e-mail. What should I do?

If your booking was successful, but you haven’t received a confirmation e-mail, please contact www.travelcraft.gr customer service department at 2109859900 & 2109859914.

I received the confirmation e-mail, but there are errors. What should I do?

If you find errors in your confirmation e-mail, please contact www.travelcraft.gr customer service department at 2109859900 & 2109859914. We will make every possible effort to amend the errors immediately after booking if and when we get notified. However, be aware that our company cannot guarantee that errors may successfully be corrected in any case.

Do I have to confirm the departure time of my itinerary?

It is not mandatory to confirm the departure time of the itinerary. However, we recommend you to confirm your departure time with the corresponding ferry line or the port authorities since changes may arise in the itinerary of your choice. Our office is making every possible effort to inform you about changes to itineraries, but in case there are problems with the weather, there is a strike or for any other reason affecting
the itinerary (ies) on your travelling day, it would be convenient to contact directly the ferry line or the respective port authorities.

How do I receive my ferry ticket?

The following options are available:

By courier service with an additional charge depending on your location

At the www.travelcraft.gr offices

At the port prior to your departure (depending on the ferry line)

How can I pay for a ferry ticket?

Online reservation through www.travelcraft.gr can only be made by credit card. The system accepts credit cards VISA, MASTERCARD and VISA ELECTRON. If you wish to pay either cash, by bank deposit or credit card such as VISA, MASTERCARD, DINERS, DEBIT CARDS and VISA ELECTRON, you can do so by contacting our call centre or our offices.

Is it safe to fill in the number of my credit card? How safe is the www.travelcraft.gr?

We use the most up-to-date and secure available technology, which encrypts all your personal and credit card details. A part from the collaborating banks’ safety systems, www.travelcraft.gr uses “Secure Socket
Layer” (SSL) technology. For more information on transactions’ security, click here.

Can I receive an invoice?

If you wish to receive an invoice, while making your reservation please select the option “invoice” and fill in all the required details of your company.

Can I take my pet on the ferry with me?

You can travel accompanied of your pet as long as you follow the respective regulations. All pets remain in special designated areas while on board and they are not allowed to the rest of the ship. Some ferries dispose of special cabins where pets are allowed. In any case, please seek for information during embarkation and follow the crew instructions.

What kind of documents should I have with me in order to embark?

At all domestic and international itineraries you may be asked by the port authorities to present either your ID card or your passport. Therefore, you are advised to carry your ID card which must have the
same details as your ticket at the embarkation.

How can I change my booking?

All changes can be made either through www.travelcraft.gr, ferry lines’ central offices or the ferry lines’ port agents. In any case, in order to proceed with the change the initial tickets must be returned. New tickets can not be issued if the initial ones are not returned. The ticket holder alone is responsible for the return of the ticket. You will get to choose the way you wish to receive the new tickets. Tickets are replaced only with new tickets of the same ferry line and according its terms and conditions. Additional charges that may incur from the new ticket issuing are covered by the traveller.

www.travelcraft.gr DO not charge any service fee for replacement of ferry tickets.

Ferry lines’ port agents might charge a change fee for this service.

How can I cancel my ticket?

All cancellations can be made either through www.travelcraft.gr, ferry lines’ central offices or the ferry lines’ port agents.

The ticket cancellation might induce cancellation fees depending on each ferry line’s policy. The refund due to cancellations is processed exclusively by www.travelcraft.gr provided that we have received the tickets.

Can I change my ticket to open date?

With the exception of the special offer tickets, in most of the cases ferry tickets can be changed to an open date. The validity timeframe of your ticket depends on each ferry line’s policy. Usually it is for one year after its initial issuing but in some cases it expires at the end of the current year. For more information on the ferry lines’ policy please contact www.travelcraf.gr customer service.

What should I do in case my tickets are lost or destroyed?

Unfortunately in both cases you are not entitled to a refund. Although we will do anything within our power to get a refund for the lost tickets, you will have to pay for issuing new ones. If the lost tickets have not been used by a third person, it is highly possible to get a partial refund. The period of time for the reimbursement depends on each ferry line’s policy and it varies from one month to one year after the scheduled departure date. In any case, the passenger should contact our company in order to forward his request to the ferry line company.

If I need to cancel my journey, what will be the refunded amount of the fare?

The amount of reimbursement due to a cancellation depends on the cancellation policy of the ferry line which you accepted while issuing your ticket, and the ticket type. The special offer tickets usually are not entitled to any refund. Before proceeding with the cancellation of your booking, please contact the customer service of www.travelcraft.gr in order to get informed on the cancellation charges.

What happens if I do not show up at the departure (No show policy)?

Failure to appear on time for embarkation results in automatic cancellation of your ticket. Any request for replacement of the ticket can be processed exclusively through the central offices of the ferry line that operates the itinerary.

What happens when a route is cancelled?

If an itinerary is cancelled due to provider’s failure, you are entitled either to choose another itinerary of the ferry line with no additional charge, or to be refunded in full.

How long prior to departure time should I arrive at the port?

You are strongly advised to arrive at the port well prior to the departure time in order to avoid surprises such as heavy traffic. Attention! Late arrival might result in missing the ferry.

Car Rentals

How do I book a car?

By entering the search criteria you request, all available cars are subsequently displayed. Select a car and proceed with your reservation. At this point you can see more information on the selected car. After entering your data your reservation will be completed.

Shortly after, you will receive two confirmation e-mails (confirmation mail & payment confirmation mail).

What is the standard rental day?

A standard rental day is calculated on a 24-hour basis from the receipt of the car. Returning the car after the designated time is calculated as an extra day. For example, if you receive your rental at 10:00 a.m. on the 20/8 and you return it at 10:00 a.m. on the 22/8, it’s a two day lease. If you return it at 13:30 p.m. on the 22/8, it’s a three day lease.

Will I be asked for a guaranty or down payment?

Since car rentals are processed exclusively by credit card, after completing your booking your credit card will be charged with a deposit for estimated charges and insurance. The rest of the rental cost will be charged to your credit card upon receipt or delivery of the rental depending on each company’s policy.

What can I do in case I have a problem with my reservation?

After completing your reservation you will receive a voucher containing all relevant information. Should you need further assistance, please contact our customer service quoting your reservation code.

How can I pay for my rental?

In order to receive your rental at the station of your choice, the only acceptable method of payment is by charging a credit card of the driver. You will receive detailed information with the confirmation mail that will follow the completion of your booking.

How long after the completion of my booking do I receive a confirmation?

Your request will be sent for approval and within the next 48 hours you will receive the confirmation mail upon availability of all collaborating car rental companies. Up to that moment your reservation status remains unconfirmed and no charges are made yet.

What is your cancellation policy?

Our cancellation policy is as follows:

-For cancellations made up to 7 days prior to the date of the transaction and at least 48 hours prior to the receipt of the car, apart from a charge of 25€ (credit card transaction expenses) you are entitled to a full refund.

-For cancellations made in less than 7 days prior to the date of the transaction and at least 48 hours prior to the receipt of the car, apart from a charge of 25€ (credit card transaction expenses) you are entitled to a full refund.

-For cancellations made 48 hours prior to the receipt of the car, you are not entitled to a refund.

How do I pick up my rental?

It depends on the pick up location you will choose. As soon as you start typing the location of your choice, all available options by the collaborating companies will be displayed. There are three options:

-At the company’s desk in the arrivals area at the airport. If a desk at the airport is not available, a representative or a bus that will drive you to the offices of the car rental company will be waiting for you.

-At the car rental offices that you will choose while making your reservation.

-At your hotel where either you will pick up your rental or a representative of the company will drive you to its offices.

All the necessary details of your booking (name of the company, address, telephone numbers) can be found in the confirmation mail that you will receive right after your booking is completed.

What kind of documents should I have with me in order to pick up my rental?

-The driver’s credit card used for the reservation.

-Your driver’s license.

-Your passport.

-Your voucher.

How can I cancel my booking?

The voucher you have received contains a link which allows you to cancel your booking by entering your reservation code and your e-mail.

In order to proceed with the cancellation of your booking you must have the voucher number of your reservation.

This specific code can be found in the confirmation mail you received right after completing your reservation. If you have the reservation code please click here to be redirected to the page that will allow you to cancel your booking.

How can I modify / change my booking?

The voucher you have received with the confirmation mail contains a link that allows you to modify your booking by entering your reservation code and your e-mail.

In order to proceed with the modification of your booking you must have the voucher number of your reservation.

This specific code can be found in the confirmation mail you received right after completing your reservation. If you have the reservation code please click here to be redirected to the page that will allow you to modify your booking.

Where is my driver’s license valid?

According to EU regulations, the Hellenic driver’s license is valid to all EU countries. You are strongly advised though to carry your passport as well. For other than EU countries you will need the ELPA international driver’s license. For more information please contact ELPA at 2106068800.

Do I need to issue an international driver’s license or my Hellenic one is enough?

The Hellenic driver’s license is valid to all EU countries. Nevertheless, you might be asked to present your passport as well.

For other than EU countries you will need the ELPA international driver’s license which must be accompanied by the Hellenic one. For more information please contact ELPA at 210 6068800.

Are there any age restrictions for renting a car?

The driver must possess a category B’ license for at least two years (some countries require more). In order to pick up the car you will be asked to present both your driver’s license and your ID card or your passport.

Can I return the car at a different location than the one I picked it up?

In many cases this is a valid option. You can seek more information regarding the procedure and the charges for the service while making your reservation.

Can I ask for special equipment other than the one coming with the car?

Here is a list of the available equipment: roof rack, baby seats, snow tires, ski racks, snow chains, GPS, etc. (provided that the rental office offers such equipment). The respective charges for the special equipment are available in the information of the vehicle of your choice.

How long do I need to possess a driver’s licence in order to rent a car?

The driver must possess a category B’ license for at least two years (some countries require more). In order to pick up the car you will be asked to present both your driver’s license and your ID card or your passport.

Transfers

What is the “transfers” service?

Travelcraft.gr collaborates with a broad network of hired transfers such taxi and mini vans in order to provide you with an alternative for your transfer to and from the airport, saving you time, queues and effort

How do I pay for a transfer?

All transfer services are processed online by credit card through the safe environment of Global Transfer Services Ltd.

I just made an online reservation and paid online as well. Do I need to do anything further?

Please check your e-mail. You must have received a confirmation mail containing your route, your name and all the details for your transfer. Please check this carefully and let us know immediately if any details are incorrect. It is your responsibility to ensure that all the reservation data is correct. Please note that it is important to carry with you our 24hr emergency telephone number also contained in the confirmation email.

I didn’t receive my confirmation e-mail.

Please check your e-mail client and your spam folder. It is not unusual for confirmation e-mails to be delivered in such folders due to spam filters. If not there, please double check you have typed correctly your e-mail address. In any case you can always refer to the booking screen (print out the last booking step), displaying all booking details. You can also ask for an additional e-mail confirmation (for free) by mailing us at [email protected] .

Is it certain that I will not pay anything else? Have I paid absolutely everything?

Yes. You have paid the full amount for your specified transfer. In the case of amendments or cancellations, respective charges will apply. In such cases, your credit card will be charged. You will never be asked to pay the driver in cash. Driver’s tip is at your own discretion.

Will the driver really wait for me? How will they know it’s me?

The driver will be waiting for you at your arrival point. We monitor all flights, ferry arrivals, etc. This is why you are asked to enter such information while booking your transfer. Our driver will be waiting for you bearing a sign with your NAME clearly displayed. If for any reason you do not locate our driver or the driver cannot locate you (delay at customs, arriving a different exit, etc), please call at the emergency telephone number you received with the confirmation mail. Failing to do so might result in cancellation of the service.

What happens if my flight is delayed? (my ferry, train, etc?)

Do not worry. Regardless of how long the delay will be, your driver and vehicle will be waiting for you. We constantly follow all the relevant arrival information points. However you are strongly advised to confirm your updated travel arrangements.

What happens if the drivers have a strike?

There are countries (Greece, Cyprus, Spain, etc) where strikes do occur. If you have booked through any of our sites, we will do any possible effort to deliver the transfer. I case of strikes or any other unpredictable event we will use all available vehicles. In the most unlikely event that the service can not be delivered, you will be refunded in full.

My flight leaves in a few hours, could I book a transfer?

For most locations and cases we can confirm reservations through our online booking system 24 to 8 hours prior to your arrival. (Time differs according to location).

We have a child with us. Is a child seat available?

In most destinations the service is available. The booking engine gives you the option to ask for a baby seat. The baby seat will be placed in the vehicle prior to
your arrival. We supply this service at no extra charge.

We have a lot of luggage with us, is that a problem?

We do not set any limitations on the number of luggage you can carry. You are most welcome to carry all the luggage we can accommodate in the trunk of a vehicle. You are however expected to be realistic with regards to this. If required, we strongly advice you to select the “bulky luggage” option so that we can provide you with the vehicle that suits your needs at an adjusted price. Failing to inform us while booking (by selecting the aforementioned option) might result in delays and additional charges since we will not be able to accommodate all your luggage in the vehicle.

Can I book my return as well?

Yes, of course. While booking online your arrival route you can also book your return route as well. In this case you will get a discount! Another option to book your return route is to call our customer service. Please remember to mention that you are already a client.

Who and what kind of vehicle will be waiting for me at the airport?

Our associates are exclusively professional drivers with all necessary official licenses. Only accredited taxi drivers and transfer companies controlled by state authorities are used for your service at all locations available to you through our company. All the vehicles used are in perfect condition (clean and tidy, offering all modern amenities such as air-condition etc).

Yachting

Why charter a yacht for my summer vacation?

Summer vacation on a yacht is one of the most wonderful, exciting and cost effective ways to spend some quality time of relaxation with your friends and family. Yachting in the Aegean, Ionian or Adriatic sea is the ultimate way to explore forgotten and difficult to access spots with clear blue waters and magical beaches. Due to the diversity of the islands in this geographical area, you can visit and enjoy various locations each day. Furthermore, a yacht can accommodate large companies and families therefore it is a cost effective solution; it might even be proven cheaper than the usual type of vacation. If you want to experience the ultimate vacation time, take your family or your friends and enjoy the clear blue waters and the infinite islands and beaches.

How can I charter a yacht?

Travelcraft.gr with the onlineEyacht service provides you with the option to charter a yacht for you and your friends following five simple steps. It is prerequisite to meet all necessary requirements and be in the right mood for a dreamed vacation time.

What are the necessary requirements for chartering a yacht?

To charter a yacht it is necessary for the skipper to have a sailing certificate proving that he / she is competent to reach his / her destination safely. Furthermore, a second person must also have sailing experience in order to provide with all the help that might be needed during the journey. It is very important to study in advance the area you are planning to visit in order to know its particularities such as weather conditions, currents, reefs, etc. If you are not experienced, it is preferable to visit areas with mild weather conditions and avoid the windy ones.

If I do not have a sailing certificate, can I charter a yacht?

Of course!
In case you do not have a sailing certificate or you do not feel confident enough, highly skilled professional skippers can do the job for you. This service comes with an additional charge and allows you to relax and enjoy your journey.

What are the countries I can charter a yacht?

At the moment, travelcraft.gr collaborates online with Hellenic, Turkish and Croatian yacht chartering companies. In the case you want to charter a yacht elsewhere, such the Caribbean, please contact travelcraft.gr offices.

How do I pay the charter price?

With the chartering agreement completed, you have to pay 50% of the chartering price either by deposing it to the company bank account or by charging your credit card. The rest of the chartering cost must be paid by bank transfer four weeks prior to the departure, and in cash or by credit card (Master card or Visa) while picking up the yacht. Credit cards have a 2% supplement. For all payments our company provides the option of marine insurance for an additional charge of 2,1% of the insured capital.

For more information, please contact the relevant reservation department.

How can I cancel a booking?

All cancellations are subject to the terms and conditions of the agreement. At times, you may not be entitled to a refund on the down payment or the total charter price that has already been paid. In case of cancellation you must contact our offices and notify us in writing via fax or via e-mail at [email protected].

What is your cancellation policy?

After both sides have confirmed the reservation (via e-mail or fax) or the chartering agreement is signed, the follow cancellation charges apply: The down payment of 50% of chartering price paid sometime between the reservation date and five weeks prior to the departure is non refundable, unless a new chartering agreement is made for the same period and on the same price. For cancellations in less than five weeks prior to departure, you are not entitled to a refund.

What charges are not included in the charter price?

In the chartering agreement you will find all provisions and equipment included in the price. The agreement is checked upon receipt and delivery both by you and the base staff. Any other service or extra equipment can be provided for an additional cost. Here is a list of some extra services and equipment: skipper services, fuel and water consumption, house keeping, windsurfing, supermarket provisions, etc.

What is the check in and check out time?

Check in: Departure date / local time of departure: 17:00. The skipper, his co-skipper and the base staff will go through the basic check in form, which is common for all vessels. During the inspection, none of
the rest of the crew or their baggage are allowed on board. Once you are through with the inspection, the base staff will take care of all the necessary procedures for your departure. All check in take place during the day time and before the sun is set. Late check in will take place the following morning.

Check out: Arrival date / local time of arrival: 09:00. The vessel MUST return to the arrival port at the latest in the afternoon of the day before the arrival date and at least one (1) hour before the sun is set
unless otherwise agreed. In case of possible delay, please contact immediately the base of delivery since the vessels are usually consecutively chartered and they need to be prepared for the next chartering. Make sure that you are near the base and that you can return on time regardless of weather conditions. Please note that all check out take place during the day and after all your luggage is on the pier.

What do I need to know while receiving a yacht?

The vessel is handed over after detailed inspection, with its standard equipment, clean, with full fuel and water tanks and two natural gas bottles for the kitchen. Your only obligation is to return it at the exact condition it was when you received it (in terms of fuel, house keeping, etc). Skipper services, windsurfs and supplies are not included in the price.

What security deposit do I need to pay and what does it cover?

Before leaving the port you will be asked to pay a refundable security deposit; the amount depends on the price list of each company and on the type of the vessel. Upon your arrival and the inspection of the vessel from the representative of the company, this figure is returned to you (unless any damages or losses to the yacht and its equipment are detected). The amount of the refundable security is either paid in cash or credited to your credit card (Visa, Master).

Can I buy a chartering or security insurance policy?

Yes! Travelcraft.gr in collaboration with Mondial insurances, provide you with the option of insuring your yachting vacations and yacht chartering. For more information, see the travel insurance section.

Travel Insurance

How can I buy travel insurance through travelcraft.gr?

Travelcraft.gr is a travel insurance services intermediary between the client and an insurance company. By visiting the travel insurance section and following the guided steps you can buy the travel insurance policy of your choice. The steps are short and simple. All you have to do is choose the policy that suits you better. Keep in mind that the insurance policy that fits your needs is important for your journey.

How can I pay?

After choosing your insurance policy you will be notified on the total cost. Mondial will proceed directly to its payment by charging your credit card. In case you wish to follow another payment method such as cash or bank deposit, please contact travelcraft.gr offices.

Are my personal data safe?

Your personal data are exclusively used in issuing your travel insurance policy.

Who can buy travel insurance?

At the moment the service is available to Greek and Cypriot citizens.

If I have any queries, regarding the insurance policy, who do I call?

You can call the Mondial Travel Insurance Customer Service department at 210 9988100.

When does cover begin and end?

You are covered according to the dates you select on your quotation. These will be confirmed on your policy schedule once the policy is purchased. Departure cancellation insurance is effective from the time of purchase and ends the day of departure. The other aspects of cover take effect when you commence your journey and end upon arrival or on the date shown on your policy.

Are there any exclusions to the policy?

Yes. Some exclusions and conditions are specific to individual sections and general exclusions and conditions apply to the policy over all. There is also a health declaration form with health exclusions that apply to your policy schedule, which you may be asked to fill out. Please read the policy wording carefully to ensure you have chosen the cover you need.

Can I change my mind after purchase of insurance?

Yes. You can request a refund of your insurance within 14 days after receiving your policy schedule by calling the Mondial Travel Insurance Customer Service department. If you have travelled or have made a claim, then we can recover all costs you have used for those services.

What age limits apply?

Up to and including 70 years old. If your age exceeds 70 please contact the Travel Insurance Customer Service department so that we can inform you if there are alternative cover options.

What is the maximum trip length?

Mondial GLOBY ONLINE Travel Insurance can be purchased for trips up to 30 days. For trips exceeding 30 days please contact the Mondial Travel Insurance Customer Service department so that we can inform you if there are alternative cover options.

Who do I contact in the event of a covered incident?

Our medical emergency team is available 24 hours per day to assist you. You can reach them by calling the claims administration centre in Greece at +30 210 9988118.

Does it matter when I book my travel arrangements?

Yes. If you choose the departure cancellation cover in addition to travel insurance or as an individual cover, you must purchase it the day of your trip booking. After that date, you must contact the Mondial Travel Insurance Customer Service department so that we can inform you if you can be covered.

CREATED BY LDITSOLUTIONS